Idea and Innovation Management for A Services Organization
Typically, a service providing company’s working model comprises of:
- Firstly, assessing the needs of a market and offers a service that fills some gap or fulfills some market demand.
- Secondly, continuously improving and refining the service offered through response, feedback and study of changing markets.
Some companies choose to beyond just offering a service and look to provide a delightful customer experience by introducing a never before heard of service. It is something that people do not even know to be possible or available. This innovation in offering a service sets them apart and turns them into pioneers of their field, ensuring customer loyalty.
Why Innovation Management for Service Organization is necessary
A services organization tends to operate according to the system of:
- Fulfilling the deliverable
- Charging a reasonable fee for the service rendered
- Customer satisfaction
When you innovate, you essentially move into an area of least competition. Most companies continue refining their service and just keeping it relevant. They keep fulfilling market needs and are not able to move beyond into offering customers what they would love to see. If you can offer your customers a service that seems like some wish getting answered, you can rest assured that they will thank you their loyalty and continued business.
How to Make Innovation Management a Streamlined Process
You innovation management strategy must include:
- Business innovation includes developing new business ideas and applications
- Setting up and managing innovation processes
- Measuring the effectiveness of the innovation strategy
In order to innovate, you need to bring various stakeholders together on one shared platform. You have to include your vendors, employees, and of course, your customers. When you bring all ends of the system together, you can not only have ideas for offering impeccable service, but also the all-important feedback on the idea.
You can achieve these tasks by using appropriate idea management software that can help you manage, screen and implement viable ideas
We can assist setting up Idea and Innovation Management for Service Organization
Ideacomb offers a feature rich SharePoint idea management software coupled with capabilities for managing innovation using which you can enter and announce your ideas to everyone in your company. With Ideacomb and its customizable features, you can screen the most viable and effective ideas fairly quickly and easily. You can also set up ways to flag the best ideas for future reference. You can also choose to offer a feasible service to a small set of customers and record their feedback.
Get Ideacomb. Contact us now.